wrong generation ink cartridge for photosmart 6515 (498 Views)
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Student
pejay
Posts: 1
Registered: ‎04-22-2012
Message 1 of 2 (498 Views)

wrong generation ink cartridge for photosmart 6515

hp photosmart 6515 windows 7 64 bit tried to replace black ink cartridge, the one with 5 sided symbol, message came up wrong generation ink cartridge for this printer. 

Distinguished Professor
Ciara_B
Posts: 5,628
Registered: ‎11-27-2009
Message 2 of 2 (413 Views)

Re: wrong generation ink cartridge for photosmart 6515

Hi pejay, you should contact HP phone support for this issue. Tell them you got an Incompatible Older Generation Cartridge error message, and tell them the exact product number of the cartridge. More details in the link below

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&docname=c02534494

 

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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