04-22-2012 12:37 PM
hp photosmart 6515 windows 7 64 bit tried to replace black ink cartridge, the one with 5 sided symbol, message came up wrong generation ink cartridge for this printer.
09-21-2012 04:41 AM
Hi pejay, you should contact HP phone support for this issue. Tell them you got an Incompatible Older Generation Cartridge error message, and tell them the exact product number of the cartridge. More details in the link below
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies