3050a scan button - can't scan using printer scan button

[MonkeyButler]

Hi!

I'm unable to scan using the scan button on the printer, over Wifi. I get the message Computer not found. Ensure the HP software has been installed on the computer.

I've been printing fine, but I've just downloaded the latest software and I now have the following installed:

HP Deskjet 3050A J611 series Basic Device Software - 28.0.1315.0

HP Deskjet 3050A J611 series Help 140.0.2.2

HP Support Assistant - 8.4.10.3

HP Update - 5.005.005.002

I can scan from my PC using the Scan function via the HP AiO app, but it's a pain having to keep walking from printer to scanner and back again.

(One more thing if anyone knows - is there anyway the software will incremently save the file name of scans - every time i hit save i have to give it a new name, and it'd be easier if it automatically named files Doc1, Doc2.....)

Thanks!

Simon

[Dragon-Fur · Accepted solution]

@MonkeyButler

Assuming you have tried the basics > download Full Feature Software > remove old program > reboot > install Full Feature Software > reboot

then

sometimes Updates can interfere with the scan-to-PC enable setting

The following may be helpful - when you are satisfied with the installation of the printer software, check the Sub-Section: Scan to PC App Enable

Printer:

HP Deskjet 3050A e-All-in-One Printer - J611a

Full Feature Software:

File name: DJ3050A_J611_1315-1.exe

Release details

Released: Nov 30, 2015

Version 28.8

Install Full Feature Software – Printer

NOTE: If the computer has been recently migrated to Windows 10, you may need to >> download a fresh copy of the Full Feature software > remove the existing printer software > reboot > install Full Feature Software > reboot

Section(s) included:

• The Windows 10 Printer Frenzy
• Restart Everything
• Download and Installation
• Remove Printer Software
• See who and what is on your network

Section:

• Scanner Connection Lost >> Sub-Section: Scan to PC App Enable

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[RetIH]

I haven't been able to find the "Scan" button on the HP3054 All in One.