• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Deskjet 3520 All in one
Microsoft Windows 10 (64-bit)

For the last several months, when we send a print job to the printer (wirelessly), it will print all pages fine. The job, however will stay in the print queue for at least 20 minutes. Then we get an error message on our computer "Error Printing on <our printer name> (HP Deskjet 3520 series) - The printer couldn't print <print job>". All of this after successfully printing the job.

This is a hassle as we can't print anything else until the error message pops up. I've tried canceling the print job from the queue, but nothing works. Help!

1 REPLY 1
HP Recommended

Greetings!!@emjeff

Welcome to HP Forums, this is a great place to get support, find answers and tips.Thank you for posting your query.I read your post I see that you've print issues on the printer.Thank you for sharing the issue details. I will certainly do my best to help you.

 

I recommend you try the steps from the link below and check if that fixes the issue: Click here

 

Please complete the steps and let me know the outcome.

               

I'll be eagerly waiting to assist you with same, cheers 🙂

 

Have a nice day.

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Regards,
Sizzlingsum_13
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.