11-17-2013 01:40 AM
Do you have the Officejet 4620? Is this the document that was used to troubleshoot the issue? If you have done all the steps in this document and the printer will still not print in black, one is looking at product replacement and for further assistance, one would need to call into HP Total Care.
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)