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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-20-2017 05:00 PM

HP Recommended
Product: Officejet 4650
Operating System: Microsoft Windows Vista (64-bit)

I am unable to print except for the test page.  I've tried Word, Excel, webpages, PDF, etc.  I've reinstalled the drivers to no avail.

3 REPLIES 3

‎03-20-2017 09:36 PM

HP Recommended

Do print jobs stay in the queue or do they disappear?  Are there any error messages on the printer or computer screen?

 

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎03-23-2017 05:32 PM

HP Recommended

Thanks Bob.  I ran HP Print and Scan Doctor and it started working. 

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‎03-23-2017 06:33 PM - edited ‎03-23-2017 06:34 PM

HP Recommended

I am glad the issue is resolved. The Print and Scan Doctor is made to fix a wide range of connectivity and system issues.   Please mark the post above as "Accept as solution", this will help others with similar issues find the solution.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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