6830 All in one

[Scrapper524]

I purchased a brand new 6830 at Best Buy only to have a printhead issue in February 2016 after only a 4 or 5 months.  I was sent a refurbished (replacement) printer.  It worked fine until yesterday (June 17, 2016) only 4 months.  I unplugged the printer to relocate it to another room and when I plugged it back in to use it, I am getting the "setup" sequence.  I don't need to set it up.  It is requiring the setup ink cartridges but I have bought and used 2 complete sets of brand new ink since the setup ink, so I don't know why this is happening. 

I went throught the troubleshooting sequence three times  that was supposed to reset the printer and still it is stuck on the screen that says to "continue" the setup.  When I touch "continue" this is where it requires the "setup cartridges". 

I  need this printer to work, I don't need another refurbished printer and I don't need a printer that stops working every three or four months.

[Aardvark1]

Hi @Scrapper524

Welcome to the HP Support Forums. I understand that your 6830 is asking for setup cartridges. I would like to help. 

I have sent you a private message with some steps to try. If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by hitting the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

[Scrapper524]

I appreciate your answer and response however, I cannot find the "system configuration" you have suggested I use.  If you could give me more information concerning the location of the "system configuration" file, I will try the solution you have suggested.  If this file is on the printer software, a search is not recognizing it nor is it recognizing it using a complete system search.  I have done numerous searches for "system configuration" , "Trade at 00BE" as well as 00BE.  Nothing found.

I'm sorry to say that my experience with this printer is giving me pause to contemplate not using HP for my futrue printing needs.  Currently I have two HP laptops and a HP 1500 series.  But having these consistent problems isn't fairing well with me.  I need functioning equipment without down time. Please help as quickly if at all possible.

Sincerely,

Scrapper0524

[Scrapper524 · Accepted solution]

Thank you very much!! We are now printing! 

In the future if this happens again, should I go through this same process or contact support?  I don't anticipate moving the equipment but I would like to be prepared if this happens again.

Thanks,

Scrapper 524

[Aardvark1]

If you have this thread bookmarked or saved, simply go over it again if needed. You can contact support if you wish or post again. If you ever need/want phone support, this link should help create a case. www.hp.com/contacthp/