7110 wide format doesn't have A3 option

[adesign]

After installing some windows 10 updatesmy 7110 officejet printer does not have an A3 print option on the list.

Re - installed drivers and firmware and the problem persists.

I also created a custom A3 paper size and the printer prints only within A4 size limits.

Please Help!

Many thanks

[DavidSMP]

Hi @adesign,

Good Day! Thanks for taking an interest in the HP Support Forums! I read your post about the printer not selecting A3 size paper and the option possibly is missing after a windows 10 update. I will be delighted to assist you with this. 

Fabulous diagnosis and superb analysis of the issue before posting.  Kudos to you on that score.  It is always a privilege to work with technical specialists like you. 

You are a valued HP customer and it is paramount to assist you here. We greatly appreciate you for doing business with HP. I take it as a privilege to share this platform with you. 

For better clarity and to assist you better I would require more information regarding this.

• Did the issue not get corrected after printer firmware update?
• Do you know what windows 10 update was installed that could have caused this?

For now please check this option out. When two-sided printing is enabled, in the ADF, A3 option will not work. Please ensure that 2 sided printing is disabled. Please disable it.

Please check this user guide link: http://h10032.www1.hp.com/ctg/Manual/c03625555 Please refer Page 103 for more information.

If this does not work, please perform a system restore to factory settings  before the issue started and before the update from this link: http://support.hp.com/us-en/document/c03327545

Please follow the option “Restore your computer when Windows starts normally”.

Then uninstall the printer software completely by performing these steps:

•  In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.

Later please reinstall the full feature software from this link: http://hp.com/drivers Please follow the on-screen instructions from this link to download and install it.

This should do the trick for you.  Please check out these forum links for A3 related issues for this printer: http://h30434.www3.hp.com/t5/Inkjet-Printing/Printer-Officejet-7110-wide-format-can-t-change-paper-s...

Link 2: https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Officejet-7110-will-not-print-A3-size/td-p/5258454

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead.