06-11-2012 11:33 AM
Hi there texas_jim,
This article should help you out. It has how to links for both windows and mac. Select the link that pertains to your operating system and it should give you everything you need. Let us know if it helps.
Best of Luck!
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)