02-05-2010 01:45 PM
I have a HP 3310 All in one. It is oh, 4 years old or so and this has bugged me the whole time.
Basically, whenever I power down any/all of the computers on my network I lose the printer when I power back up.
My first fix was to just leave everything powered up all the time, worked great until the power went out. I talked to someone in tech support and they had me uninstall and reinstall everything. I got it up and running but I definately do not want to do that everytime I want to print something!
My second fix was to hook up directly to computer with USB cable, this was my last solution, I could only print off the computer wired to the printer though. One of the reasons I bought this printer was I wanted to be able to do so across the network, wirelessly or not.
My network now includes 3 computers and a network backup drive, a laptop (when I use it, is wireless connection) and this printer. I have a Dlink DGL-4300 router tying everything to my cable modem.
My current bout of frustration stems from recently upgrading 2 computers with some new hardware and new OS, I moved to Win7 on the 2 new rigs, and have Vista on my other desktop, the laptop runs XP but is not used very often. It does login to my network flawlessly each time I turn it on though.
I am looking for an "easy button" here. Setting up networks is something I can do, right up until I hit my first problem that a wizard cannot fix. (which seems to be any problem that pops up)
My printer shows that it is connected to my home network with excellant signal strength ( it is only about 6 feet from the router) my desktops are all connected and can see each other, I can share files off the vista computer with one of the win7 computers but not the other ( a different problem for another web forum).
My printer does not show up in my network neighborhood window and no number of reboots of printers or computers seems to get things reset so that any of the computers will "see" the printer. Not sure if this is router related or not. I simply want the printer to reappear in my network when things are turned back on. The win7 computers said they had successfully installed the printer after I downloaded the latest software from here for win6 64 bit. I did not in fact print anything at the time because they said the printer was found and installed correctly, now the printer cannot be located any longer. HP solution center claims the printer is disconnected, but does nothing to assist in re-establishing a connection. The wizards cannot locate the printer, manually trying to direct the computers to the printer fail. I have set up a PW protected wireless network to try to limit prying eyes and leaches from accessing my network and I wonder if somehow this is messing me up.
I am lost, completely!
Dlink DGL-4300 router
Two computers running Win7
One computer running Vista
One laptop running XP
One HP3310 All-in-one printer
When setting up the win7 systems all defaults were selected, I tried to do nothing funny from stock install. Somehow, I still ended up with one computer not being able to access files on Vista computer. None of the computers can see the printer though. (this after powering down all computers and turning them back on when needed, router has not been cycled on and off)
Thanks, hopefully someone can explain this to me. I just do not want to have to reinstall the printer after every time I turn a computer off and back on again.
02-05-2010 03:11 PM
On many older HP printers the software keeps track of the printer by IP address. If that IP address changes (due to power outage, the printer re-logging on to the router after being moved, etc), the software can have a difficult time finding the printer.
How comfortable are you in configuring your router? First, print a Network Config Page from the front of the printer. We can go from there.
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- Using HP Diagnostic Tools for HP Printers in Windows
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- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)