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‎06-09-2016 10:02 AM

HP Recommended
Product: Envy 4500
Operating System: Microsoft Windows 7 (64-bit)

I don't use the color ink. I keep getting the alignment failure notice because it's only printed in black ink. Can I stop getting the notice without buying a color cartridge?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-10-2016 06:37 AM

HP Recommended
Please replace the color cartridge and then you can align your printer.

View solution in original post

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5 REPLIES 5

‎06-09-2016 10:16 AM

HP Recommended
In order for the alignment to succeed, all colors must work.
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‎06-10-2016 06:34 AM

HP Recommended

That didn't answer my question. I have separate color and black cartridges. I have the right cartridges.The color cartridge is installed correctly but is empty now because I don't use it anymore. I hardly ever did. I know how to use my printer/scanner. And no, the answer is not in the manual, that's why I asked here.

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‎06-10-2016 06:37 AM

HP Recommended
Please replace the color cartridge and then you can align your printer.
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‎06-12-2016 04:54 PM

HP Recommended
Well, I won't buy another hp printer if I'm forced to keep color in it just to print black only. Your product sucks.
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‎06-12-2016 06:11 PM

HP Recommended
That's OK, all manufactures do the same thing.
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