Black Ink just disappeared

[ColinKent]

I installed two new inks, colour and black. The reward program (Pesty thing) page came up and started to read the printer details. Very slow. The printer was printing at the time. The printer stopped working for about 2 minutes. It burst back into life and continued printing.  However, after 60 sheets of black only printing the empty cartridge light came on, and I was out of ink. Never had this before with a new HP original cartridge. 

Then tried to contact Customer Support. FORGET IT, the product is out of warranty by 3 months so HP don't want to know. I have used HP printers for over twenty years, this will probably be the last one I buy or use. 

Original Inks are expensive, and the so-called reward program is rubbish.

Really disappointed that HP are not interested in resolving the problem.

I think a letter to the UK CEO will have to be my next move.

Unhappy HP customer.

[Riddle_Decipher]

@ColinKent

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,