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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-31-2014 10:01 AM

HP Recommended

Hi @angelinaswan,

 

Welcome to the HP Forums!

 

I'm actually going to send you a private message to discuss where I'd like to go from here. If you are not sure how to check your forum messages this post, has instructions 🙂

 

Happy Halloween!!


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**MissTeriLynn**
I work on behalf of HP
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‎10-31-2014 10:09 AM

HP Recommended

Sometimes a new print cartridge will solve the problem.  I did once have an issue with a new cartridge that displayed the same symptoms  The replacement was fine.  Even if the cartride is full, it can still be defective.

 

I went through the multiple cleaning over and over some time ago, and it did not help.

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‎11-26-2014 04:53 PM

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Have same issue; have tried everything several times to no avail.  Please help!  Just purchased many ink cartridges; hate to throw them and the printer away for another (non-HP) one.

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‎11-27-2014 04:33 AM

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Replaced the cartridge with a new one and it now works fine. Who would have thought?
Now how do I get a replacement for the faulty one? Don't like throwing away $34 cartridges!

 

Sincerely,

Bill Baerg

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‎11-27-2014 08:01 AM - last edited on ‎03-09-2017 04:14 PM by HP Administrator

HP Recommended

Hello trungthepham & Bill and welcome to the HP Forums!

@trungthepham - I would be happy to help, can you just let me know which HP Printer it is you're working with, thanks!

@baergy - I would recommend you call in to our phone support and inquire with them about getting a replacement cartridge.

Hope you both have a great day Smiley Happy


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**MissTeriLynn**
I work on behalf of HP
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‎12-01-2014 09:40 AM

HP Recommended

HP Deskjet 3520

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‎12-01-2014 09:41 AM

HP Recommended

I tried another cartridge over the weekend and doesn't seem to make a difference.  Something is up with the black print head; other colors show.

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‎12-03-2014 01:29 PM

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Thanks trungthepham!

 

I'm going to send you a private message to discuss what the next best step is. If you are not sure how to check your forum messages this post, has instructions 🙂


Click the “Kudos Thumbs Up" on the right to thank me for responding! 🙂

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster!


**MissTeriLynn**
I work on behalf of HP
Was this reply helpful? Yes No
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