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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-11-2013 08:07 AM - edited ‎11-01-2013 03:25 AM

HP Recommended

If you have an issue with Black not printing, try the following steps...

 

Applicable for the following printers

Photosmart 5510, 5520, 6510, 6520

Deskjet 3070a, 3520

Officejet 4600, 4620

 

1) Check the ink levels & replace any empty cartridges.

Image: Estimated ink levels displaying on the control panel

 

2) Check the vent areas of the cartridges.....

Top of cartridge showing vent area.jpg

 

 

If any are clogged try clearing with a pin or paperclip......

 

Figure 12: Properly vented
Image: Unclogged vent.
Figure 13: Clogged vent
Image: Clogged vent.

 

3) Run a Printhead Clean

  • From the control panel home screen, touch the Right Arrow ( ), and then touch the Setup icon ( ).
  • Touch Tools , and then touch Clean Printhead . The product cleans the printheads, and then prints a test page.

 

Note: 

Tip.jpg

 

 

If the steps don't resolve the issue and your printer is still under warranty then Contact HP

 

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-08-2014 08:14 AM - last edited on ‎04-20-2016 02:15 PM by HP Administrator

HP Recommended

@pmcaya 

 

 

Just FYI, the tip for checking the cartridge vent is included in the documentation for the PS 7520

 

 

  1. Figure 9: Vent area on the top of the cartridge
    Image: Vent area on the top of the cartridge
  2. If the cartridge still has the orange pull-tab attached, pull to remove it.
    Figure 10: Orange pull tab
    Image: Orange pull tab.
  3. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.
    Figure 11: Clean the clogged vent with a pin
    Image: Clean the clogged vent with a pin.
    1 - Clogged vent
    2 - With a straight pin, gently remove excess adhesive from the vent
    3 - Unclogged vent
     
     
     
I am speaking for myself and not for HP. Twitter: @Ciara_B_27

View solution in original post

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‎09-26-2013 06:53 AM

HP Recommended

Hi Ciara_B,

 

This is great information for helping resolve the Black not printing. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎10-16-2013 11:38 AM

HP Recommended

Thank you!!!!  This resolved our issue with a new black ink cartridge not printing.

 

SoCi

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‎11-01-2013 03:25 AM

HP Recommended

you're welcome SoCi

🙂

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎11-07-2013 01:39 AM - last edited on ‎04-20-2016 10:12 AM by HP Administrator

HP Recommended

Note that sometimes it's worth leaving some time between Printhead Cleans. See the link below for the Officejet 4620.

 

http://support.hp.com/us-en/document/c03944809

 

Tip_printhead clean.jpg

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎11-22-2013 08:44 AM - last edited on ‎04-20-2016 10:32 AM by HP Administrator

HP Recommended

Links to troubleshooting documents

 

Photosmart 5510: 

http://support.hp.com/us-en/document/c03425035

 

Photosmart 5514 / 5515: 

http://support.hp.com/us-en/document/c03425035

 

Photosmart 6510:

 

http://support.hp.com/us-en/document/c03760633

 

Photosmart 5520:

http://support.hp.com/us-en/document/c03955472


Deskjet 3520 / 3522 / 3524:

http://support.hp.com/us-en/document/c03955488


Photosmart 6520: 

http://support.hp.com/us-en/document/c03954004


Officejet 4610 / 4620:

http://support.hp.com/us-en/document/c03944809


 

 

 

 

 

 

 

 

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎11-25-2013 08:38 AM

HP Recommended
Mine is still not printing.
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‎12-04-2013 03:11 PM

HP Recommended

Even though the black cartridge is almost full, it suddenly stopped printing.

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‎12-04-2013 03:31 PM

HP Recommended

Just bits and pieces of the letters on the panel appear.  Not legible.

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‎12-05-2013 03:07 AM

HP Recommended

Hi @May30

Which printer model do you have? Is the printer still within warranty?

Thanks

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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