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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-06-2014 08:32 AM

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@Ecommbuy 

 

 

Did you see the other thread on this?

 

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Re-Black-not-printing/m-p/3464979

 

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎02-08-2014 10:29 AM

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:HalfEyes: HP6520 is four months out of warranty and will no longer print Black even though a new 564XL cartridge (expiration date 01/2014) was just installed.  I tried print head cleaning and head alignment multiple times with no success.  Frustrated and angry with HP print products - expensive ink that cannot be used. 

 

Question:  Does anyone know if print cartridge expiration date can be causing this problem?  I read on an internet forum that (for newer printers) there is a micro chip in the cartridge that is in sync with a "clock" in the printer.  Supposedly when the cartridge expiration date hits, the printer automatically disables the cartridge to prevent outdated ink from contaminating the print head.  Sounds a little far-fetched, but who knows. 

 

Thanks.                

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‎02-08-2014 10:44 AM - last edited on ‎02-24-2017 04:39 PM by HP Administrator

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@davewill0325 wrote:

Smiley Mad HP6520 is four months out of warranty and will no longer print Black even though a new 564XL cartridge (expiration date 01/2014) was just installed.  I tried print head cleaning and head alignment multiple times with no success.  Frustrated and angry with HP print products - expensive ink that cannot be used. 

Question:  Does anyone know if print cartridge expiration date can be causing this problem?  I read on an internet forum that (for newer printers) there is a micro chip in the cartridge that is in sync with a "clock" in the printer.  Supposedly when the cartridge expiration date hits, the printer automatically disables the cartridge to prevent outdated ink from contaminating the print head.  Sounds a little far-fetched, but who knows. 

 Thanks.                

The problem you are having is not due to an ink expiration date chip.  While some older products did enforce ink expiration dates to protect the permamant printheads, that does not apply to the Photosmart 6520.  Information on ink expiration can be found in the document here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎02-08-2014 10:58 AM

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Bob, Thanks for the quick response. I won't waste any more time and $ on new cartridges. So, based on my symptoms, this is a printer design issue and I now have a nice boat anchor?
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‎02-08-2014 11:42 AM - last edited on ‎02-24-2017 04:39 PM by HP Administrator

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@davewill0325 wrote:
Bob, Thanks for the quick response. I won't waste any more time and $ on new cartridges. So, based on my symptoms, this is a printer design issue and I now have a nice boat anchor?

I would suggest the troubleshooting steps in this document, be sure to check the vent as shown in Solution Three.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎02-08-2014 12:33 PM

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FACE THE FACT THAT THIS PROBLEM CAN NOT BE FIXED.SCRAP CAN IS THE BEST IDEA

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‎02-08-2014 12:35 PM

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CARTRIRGE IS NOT THE PRBEM IT IS HP .

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‎02-08-2014 12:48 PM

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Thx again.  Cartridge vents are clean - problem persists. 

 

Looks like it's time to scrap this unit - definitely an "Edsel" for HP.  Used to be their printers were good, but now going down hill fast. 

 

Anyone who has evaluated other home printer manufacturer/options, please post recommendations.  I'll do the same. 

 

Thanks.           

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‎02-08-2014 01:46 PM

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I suggest you Contact HP (1-800-HPINVENt in the US) and ask about options.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎02-08-2014 03:01 PM - last edited on ‎02-09-2014 10:56 AM by Retired

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Hi Bobwhit,

 

Thank you for visiting the HP Support Community. Please be courteous and respectful to the other posters.

 

Regards,
George



 

I work for HP
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