Posts: 1
Member Since: ‎08-11-2014
Message 1 of 3 (162 Views)

Blank ink won't print on 5520 Photosmart

I have done everything....cleaned, aligned, checked and double checked.  I have installed four new cartridges, and my black still won't print.  Everything was fine and then all of a sudden my 'old' black wouldn't work (it was only 1 month old), so I printed a couple of printhead and alignment pages.  No changes.  Still no black.  So I went out and purchased all new cartridges (and all HP) and a substantial cost.  The problem is still there.  I don't need to know about the four steps, etc as I have done them all at least three times.  When the alignment sheet is printed, all I get is blue and a couple of red words at the bottom of the page.  Should I just give up, throw this *!*!*!*!* away, and start using my Canon?  I am so frustrated that I could just cry Smiley Sad

Regents Professor
Posts: 8,197
Member Since: ‎11-27-2009
Message 2 of 3 (149 Views)

Re: Blank ink won't print on 5520 Photosmart

[ Edited ]

As this is a 5520 I'd advise calling HP Phone Support about, regardless if it's out of warranty, as you may require a replacement printer.


Can you please let us know how you get on?







Phone no.s

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
Honor Student
Posts: 3
Member Since: ‎08-12-2014
Message 3 of 3 (139 Views)

Re: Blank ink won't print on 5520 Photosmart

I've had the same situation occur on my 5520 this morning.  Have you by chance contacted HP and if so what was the result?

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