07-23-2012 09:22 PM
I have the Photosmart C4780 and I did the whole set up fine with the printer plugged in to the computer via the USB cord but when I got to the network set up it said that I need to have my printer plugged in to the USB for the network set up. I'm only slightly tech savvy and so I don't know what I should do to fix this, or why when I get to the network set up it no longer registers that my printer is connected to my computer. I am using a MacBook Pro with Snow Leopard and I need help ASAP because I'm starting online college classes in less than a week.
07-24-2012 10:02 AM
That is right, setting this printer up for wireless use requires the temporary use of a USB cable so that the computer can communicate the network info to the printer.
Here is how I recommend doing it:
1. Disconnect the USB cable between the printer and Mac
2. Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
3. Go to Applications > HP > C4700 series and run what you ran before, paying careful attention to when it asks you to plug in the USB cable and when to unplug it.
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- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)