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Locked

‎05-07-2016 09:17 PM

HP Recommended
Product: Officejet Pro 8600 Plus
Operating System: Microsoft Windows 7 (64-bit)

I recently changed routers from D-Link to a Netgear R6400.  I was able to get my desktop, laptop and i-Pad to connect to the new network, but not my HP Officejet Pro 8600 Plus.  When I try to go in to change the IP address, which is what I believe I need to do, the screen says "this feature has been locked by your system administrator or whoever set up the system."  I am the only one using this printer and I set it up originally, but I don't remember "locking" anything.  Please advise me how to fix this problem so I can use the printer again.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-08-2016 09:37 AM

HP Recommended

Hi,

Thanks for using the HP forum.

 

One suggestion that we'd recommend is to Uninstall and reinstall the FULL feature software.

 

Alternatively, can you try the Print and Scan doctor?

 

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎05-08-2016 09:37 AM

HP Recommended

Hi,

Thanks for using the HP forum.

 

One suggestion that we'd recommend is to Uninstall and reinstall the FULL feature software.

 

Alternatively, can you try the Print and Scan doctor?

 

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



1 person found this reply helpful
Was this reply helpful? Yes No
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