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Honor Student
Posts: 3
Member Since: ‎08-04-2011
Message 1 of 10 (11,769 Views)
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Can't scan wireless with Deskjet 3050

PC System: MB Pro running 10.7

Printer: Deskjet 3050 J610 HP Inkjet Driver 1.3.1

IP Address: 192.168.1.45

 

Problem: Deskjet 3050 over wireless will print just fine however when I try to scan it just times out with the beachball O' death just spinning and spinning.

 

I've tried "Reset Printing System" deleting and reinstalling but same situation persists...

 

Thanks in advance for any help you may be able to provide.

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Accepted Solution

Re: Can't scan wireless with Deskjet 3050

OK, let's reset the printing system one more time, restart the printer, Mac and router.

 

If that does not work, there is likey some software bug.  Let me know how it goes.

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Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 10 (11,756 Views)

Re: Can't scan wireless with Deskjet 3050

If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:

Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Cmd keys and click on Uninstall <<<< Scrubber Option
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish

Restart your Mac

Now reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

I am employed by HP

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Provost
Posts: 15,270
Member Since: ‎01-03-2011
Message 3 of 10 (11,751 Views)

Re: Can't scan wireless with Deskjet 3050

Just to add, after completely removing the software as described, make sure to download and install the Full Software solution compatible with Lion:

http://ftp.hp.com/pub/softlib/software12/COL39593/dj-96583-1/HP_Lion_Ink_SW_v12.13.17.dmg

 

Complete the installation, and than install the HP Printer Software Update 2.7 by following the Apple Menu > Software Update

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If my post resolve your problem please mark it as an Accepted Solution Smiley Happy
Honor Student
Posts: 3
Member Since: ‎08-04-2011
Message 4 of 10 (11,739 Views)

Re: Can't scan wireless with Deskjet 3050

PrintDoc,

When I run the "HP Uninstaller" there is no left or right pane. There is only one window with my device show. I tried the "Ctrl, Opt & Cmd" key combination while clicking on "Uninstall" and I do not receive the "<<<<<Scrubber Option".

I ran through this combination several times to no avail.

 

I downloaded the "HP_Lion_Ink_V12.13.17.DMG" package after completely uninstalling and resetting the print system. The printer still prints wireless but will NOT scan. Now I'm receiving the following error when I try to scan "Scanner reported and error. Failed to open a session on the device". At least it's not just spinning the beach ball so I guess we're making progress...

 

I should state that I have had no such issues on a Win 7 machine. It prints and scans just fine.

Any further help would be greatly appreciated.

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 5 of 10 (11,736 Views)

Re: Can't scan wireless with Deskjet 3050

OK, let's reset the printing system one more time, restart the printer, Mac and router.

 

If that does not work, there is likey some software bug.  Let me know how it goes.

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
Honor Student
Posts: 3
Member Since: ‎08-04-2011
Message 6 of 10 (11,726 Views)

Re: Can't scan wireless with Deskjet 3050

Well for whatever reason apparently the 5th time was a charm.

Both printer & scanner function now appear to be working. Reset print system, reset router and printer and they all seem to playing along nicely together now.

Thanks!

Honor Student
Posts: 2
Member Since: ‎11-14-2011
Message 7 of 10 (11,270 Views)

Re: Can't scan wireless with Deskjet 3050

[ Edited ]

i have same problem too please read my post..

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 8 of 10 (11,256 Views)

Re: Can't scan wireless with Deskjet 3050

Download and install this: http://support.apple.com/kb/DL907

I am employed by HP

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Student
Posts: 1
Member Since: ‎02-11-2012
Message 9 of 10 (10,301 Views)

Re: Can't scan wireless with Deskjet 3050

My wireless printer works great, but I CANNOT scan. Says HP computer not found.

 

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 10 of 10 (10,289 Views)

Re: Can't scan wireless with Deskjet 3050

Scan using Image Capture in your Applications folder.

I am employed by HP

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