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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Can't scan
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10-06-2016 12:36 PM
I'm trying to scan on my officejet 5610 all- in-one and I'm getting an insall error for windows 8 or 8.1. Help please.
Solved! Go to Solution.
Accepted Solutions
10-06-2016 12:45 PM
Hi,
Please download and run the following tool and post back all error messages:
http://ftp.hp.com/pub/softlib/software13/COL50849/mp-145514-6/HPPSdr.exe
Regards.
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
10-06-2016 12:45 PM
Hi,
Please download and run the following tool and post back all error messages:
http://ftp.hp.com/pub/softlib/software13/COL50849/mp-145514-6/HPPSdr.exe
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
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