10-21-2009 06:41 PM
I select to print a pdf that opens in IE. When I select the print button, the print dialog comes up as expected. However, I cannot click properties to change the print settings. For some reason when I click to print a pdf it uses some default settings that are not my preferences (my prefs are fast draft, auto duplex and black ink only)/. What it prints is all std defaults.
I've noticed on some documents if I open them in adobe I can access the printer options so thats a workaround. But for shipping lables (which I do a lot of) I dont have that option - the carrier presents to me in web form and all I can do is select print. But I cannot change the printer settings. As a result, my brand new 8500 printer is drinking ink like a dry lake bed.
12-08-2009 09:50 PM
I have the exact identical problem. Brand new printer (HP PhotoSmart C4780) on a brand new PC (Windows 7). I cannot access the printer properties dialog box when the PDF file has been opened in an embedded Adobe Viewer window in Internet Explorer.
When I select [Print] from Word or Adobe Viewer, or anywhere else, I can then press the [Properties] button and it opens the printer properties just fine.
But if I open a PDF document through Internet Explorer, clicking on that [Properties] button doesn't do anything. No error or anything. If I press the [Save] in the Adobe Acrobet-embedded Internet Explorer window, it too does nothing. This leads me to think it is an Adobe Acrobat issue. However, I have found nothing in their support forums on this topic.
Does anyone out there have any ideas?
08-24-2010 10:26 PM
I'm having the same problem. See my thread:
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)