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‎12-07-2016 11:07 AM

HP Recommended
Product: Officejet Pro 6830
Operating System: Microsoft Windows 10 (64-bit)

I cannot print 4x6 jpg's. When I try and print a jpg the only paper size selection available is:

 

Letter

Executive

A4

Japanese Postcard

B5

 

FYI when I try and print a doc I have no problem selecting paper size (there are over 30 paper sizes to choose from).

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-07-2016 11:30 AM

HP Recommended

Hi,

 

Which software do you to print ? Please use software which comes with your printer. You can download from the following link and install to your computer

 

       http://www.hp.com/global/us/en/consumer/digital_photography/free/software/photo-creations.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎12-07-2016 11:30 AM

HP Recommended

Hi,

 

Which software do you to print ? Please use software which comes with your printer. You can download from the following link and install to your computer

 

       http://www.hp.com/global/us/en/consumer/digital_photography/free/software/photo-creations.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎12-10-2016 11:01 AM

HP Recommended

It works, thanks! I had always been able to print photos directly from the image without using special software before so it's only been the past months (maybe longer) that it hasen't worked. Is it possible that I should have started to use the software when I downloaded Windows 10?

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