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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-21-2017 06:00 PM

HP Recommended
Product: 7410 All inOne
Operating System: Microsoft Windows 10 (64-bit)

Carriage Jam- Open Door clear carriage jam and then press ok to continue.

This Printer is linkied via USB to a new HP Envy desktop with Windows 10.  But has worked flawlessly for months.  I had no paper jam to start with. I printed a report and after the first 3 pages it just stopped and issued that message.

I have tried every step HP lists. Also the carriage moves freely left to right.  I have examined the entire printer, vacuumed the rollers and cleaned rollers.  I slid heavy paper stock through the rollers to insure no inclusions.  I did all the shutdown and plug ideas shown.  I changed cartridges, pulled them out and in.  Still every time I get that message.  Any ideas are welcome.. Thank you

1 REPLY 1

‎02-22-2017 11:17 AM - edited ‎02-22-2017 11:17 AM

HP Recommended

@GRANDPAH,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you get a carriage jam error while printing from your HP Officejet 7410 All-in-One Printer.

 

This could be a hardware issue with the unit.

 

However, let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Carriage jam error

 

If the issue still persists, then you may need to contact HP Phone Support for further assistance at the link: www.hp.com/contacthp
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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