01-11-2011 05:08 PM
My Hp 6310 printer is working OK but I keep receiving an error message re: carriage jam. I have done everything on the HP support site to correct the problem. I can print a self-test page and finally was able to align the cartridges. In the past the cartridges moved when I lifted the cover; not now. The HP printer utility says "carriage stall" for status. Any ideas would be most appreciated. Thanks.
01-11-2011 06:24 PM
I don't mean for you to repeat steps you've already been told, but just to make sure all the steps have been followed, here's a video explaining how to fix recurring carriage jams. Have you already tried all these steps?
01-11-2011 07:02 PM
Yes, thanks, I saw the video and followed all the steps before I posted the message. . I made some additional adjustments and got the the status to return to "idle." I printed one page from MS Word, then got the beep and the error message again. The printer utility read:
he print cartridge cradle cannot move.
So I moved the cradle a little away from it's right sided parking spot, then was able to print.
Guess the cartridge cradle is getting stuck in park. That may also explain why I don't see movement when I lift cover.
So, what causes this/how to fix it?
01-11-2011 07:26 PM
Perhaps it's the "clutch". I was using stuck in park as a metaphor but perhaps I was onto something! I saw a post on another site that suggested adjusting the clutch. Please advise. Thanks.
01-12-2011 10:17 AM
The video includes the steps that work most of the time and end with what to do if there's a hardware problem (broken printer). If the printer is broken, the next step is to service the printer. The steps you're trying there are ones that a service center might try.
Since it's already not working, it can't hurt to try some different things to fix it on your own. I don't have any servicing suggestions for this model that would help.
Anybody else have some servicing suggestions to help here?
Sorry I wasn't more help.
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)