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- Printing Errors or Lights & Stuck Print Jobs
- Change region of HP Photosmart 7510
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11-25-2016 10:44 AM
Hi. I purchased an HP Photosmart 7510 e-All-in-One Printer - C311a while living in Hong Kong and just relocated to the UK. Due to HP printer regionalization, the printer is not compatible with ink cartridges sold in the EMEA region.
I've read that you can call HP support to generate a special code to change a printer's region up to 3 times, but you can only call support with a valid warranty. I attempted to extend the warranty of this printer, but the HP Carepack website tells me "Unfortunately, the warranty of this product can no longer be extended."
This printer is not very old, still in great condition and I just spent £100 on HP photo paper and ink cartridges (before I learned that they won't work). I get the feeling HP would tell me either I wasted my money or I can waste more money by buying a Photosmart 7520.
Is there any other way to change the region of this printer? If not, it seems my only options are to cut my losses and buy 3rd party ink cartridges or switch to Canon printers.
Thanks for any advice,
Jeremy
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Accepted Solutions
11-25-2016 01:53 PM
Hi Jeremy,
Fill the form below to get the contat details for the UK, if you being declined as the printer is not in warranty follow the steps on screen to dispute and select Ink cartridges or accessories in warranty, you will get a case number and the contact details per your cartridges warranty:
Be aware that you must have the printer installed on a computer and a full set of all 5 genuine and warrantied HP 364 ink cartridges (Black, Magenta, Cyan, Yellow & Photo) so HP can set your printer to use them.
Regards,
Shlomi
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11-25-2016 11:13 AM
Hi,
HP in the UK should help you to change region under inks warranty, not printer warranty. Please call them and tell tem that.
Regards.
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11-25-2016 12:13 PM
Thanks Banhein,
I did call the HP number printed on the ink cartridge box. It was a Netherlands number that actually went to a phone conferencing service rather than a support line.
Do you by any chance have a number for HP UK?
Best regards,
Jeremy
11-25-2016 01:53 PM
Hi Jeremy,
Fill the form below to get the contat details for the UK, if you being declined as the printer is not in warranty follow the steps on screen to dispute and select Ink cartridges or accessories in warranty, you will get a case number and the contact details per your cartridges warranty:
Be aware that you must have the printer installed on a computer and a full set of all 5 genuine and warrantied HP 364 ink cartridges (Black, Magenta, Cyan, Yellow & Photo) so HP can set your printer to use them.
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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