• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Hello --

 

I hope I can ask a good question.  We just changed to a new internet provider today and my computer will no longer connect to my wireless printer.  It says, "Printing" but then the progress bar never moves, and no printout occurs.

 

Vista operating system, HP 6500 Wireless printer (all-in-one).

 

Do I need to reload my drivers?  How can I tell which Vista I am running?

 

Thank you in advance for your help,

drmony

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Try resetting the wireless settings and connect the printer to the new network.

 

First press Setup>Network settings>Restore Network Defaults.

Then press Setup>Network Settigns>Wireless Setup Wizard.

 

This should reconnect the printer to the network.

I am an ex-HP Employee. Currently inactive on the forum.

View solution in original post

6 REPLIES 6
HP Recommended

Did your new ISP provide you with a new router?

I am an ex-HP Employee. Currently inactive on the forum.
HP Recommended

I am sorry --

 

the box says "Progress" and then "Preparing" at the bottom with a bar.  Nothing happens with the bar.  After a few seconds it say completing 1 of 1, but then nothing happens.  I have tried following Guided Solution, and I printed a Printer Status Report.  Still no connection from the laptop to the printer.

 

My printer listing shows HP Officejet 6500 E709n Series

 

Thanks.

HP Recommended

Yes, I think he did -- sorry -- I am just struggling to make all this new technology actually work.

HP Recommended

Try resetting the wireless settings and connect the printer to the new network.

 

First press Setup>Network settings>Restore Network Defaults.

Then press Setup>Network Settigns>Wireless Setup Wizard.

 

This should reconnect the printer to the network.

I am an ex-HP Employee. Currently inactive on the forum.
HP Recommended

"setup" on the computer or the printer?

HP Recommended

Changed broadband provider now can't print off

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.