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Honor Student
Posts: 2
Member Since: ‎11-21-2013
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Cleaning printheads for 6980 in windows 7?

This is maddening!  I can't believe there is no workaround for the missing toolbox in windows 7.  I NEED to clean the printheads, and can't figure out how.  I tried doing it manually per HP's instructions (holding power button, pressing resume 6 times and letting go) but nothing happened.  Can anyone help?  I don't want to have to sell this printer and get a new one in order to be able to clean the printheads; this is ridiculous.   Thanks!

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Re: Cleaning printheads for 6980 in windows 7?

Hi bookprint,

 

I am sorry to hear you are having troubles cleaning the printhead. I have found some helpful troubleshooting steps to show you how to clean the area around the cartridge nozzles.

 

Maybe we can fix the missing toolbox issue as well. If you upgraded from Vista, download  HP Print Software Patch When Upgrading Vista to Windows 7,

 

This patch will fix known problems with the following features and functionality:
 

  • HP Print Status
  • Toolbox
  • Ink Levels
  • Solution Center
  • HP Scan (All-in-One)
  • Front panel scan button (All-in-One)

I hope this is helpful.

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HP Support Agent
Posts: 15,611
Member Since: ‎09-02-2013
Message 2 of 5 (9,139 Views)

Re: Cleaning printheads for 6980 in windows 7?

Hi bookprint,

 

I am sorry to hear you are having troubles cleaning the printhead. I have found some helpful troubleshooting steps to show you how to clean the area around the cartridge nozzles.

 

Maybe we can fix the missing toolbox issue as well. If you upgraded from Vista, download  HP Print Software Patch When Upgrading Vista to Windows 7,

 

This patch will fix known problems with the following features and functionality:
 

  • HP Print Status
  • Toolbox
  • Ink Levels
  • Solution Center
  • HP Scan (All-in-One)
  • Front panel scan button (All-in-One)

I hope this is helpful.

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Please share what worked for you with others by marking this post as solved. It only takes a second to click the Accept as Solution button.

Thanks - I work on behalf of HP

Honor Student
Posts: 2
Member Since: ‎11-21-2013
Message 3 of 5 (9,118 Views)

Re: Cleaning printheads for 6980 in windows 7?

Thanks so much for your feedback. Unfortunately I did not upgrade from vista, we bought a new pc with windows 7. I cannot believe hp won't update this, what a waste!

Thanks for the instructions on cleaning them manually...but if that's my only option I think I'm going to sell this and get something else. Huge shame, it's a great printer, but I really want something automatic!
HP Support Agent
Posts: 15,611
Member Since: ‎09-02-2013
Message 4 of 5 (9,085 Views)

Re: Cleaning printheads for 6980 in windows 7?

Hi bookprint,

 

You are right about it being a great printer. The only thing I can recommend is that you contact HP. HP may be able to offer you a trade in discount on a newer model. You have been a loyal customer for such a long time, I would hope that we can get you a newer model that has everything you are looking for and for a good price.

 

If you would like to take this avenue, the number to contact HP is 1-800-474-6836 for Canada and US or you can Contact HP Worldwide.

 

Best of luck.

Actions speak louder than words, please click the Thumbsup.JPG below to show you like/appreciate my post or to say thanks! Smiley Happy

Please share what worked for you with others by marking this post as solved. It only takes a second to click the Accept as Solution button.

Thanks - I work on behalf of HP

Honor Student
Posts: 4
Member Since: ‎07-17-2013
Message 5 of 5 (2,081 Views)

Re: Cleaning printheads for 6980 in windows 7?

I have the same problem with my Photosmart 5250.  Because I upgraded Vista to 7/64, I thought it may be a driver problem so I installed the patch.  Unfortunately, I still can't access the printer toolbox.  I click that tab and nothing happens.  I really need to clean the printheads.

 

How can I access the HP utility to do this?

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