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Student
Posts: 1
Member Since: ‎05-14-2014
Message 1 of 3 (198 Views)

Cyan ink not printing

I have an HP officejt pro 8500.  Out of nowhere in the middle of printing my cyan ink will not print  i replaced the cartridge witha new one  i did a the diagnostic test and it still will not print.  all colors show except for cyan.  I cleaned printheads  could the cyan line be clogged

 

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Regents Professor
Posts: 4,985
Member Since: ‎04-11-2012
Message 2 of 3 (194 Views)

Re: Cyan ink not printing

[ Edited ]

Hello, 

 

Please click here to access the steps that should resolve the issue.

 

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
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Grad Student
Posts: 176
Member Since: ‎12-15-2010
Message 3 of 3 (194 Views)

Re: Cyan ink not printing

[ Edited ]

Try the steps in this link: c01980797

Examining the test pattern and trying the suggested troubleshooting steps is suggested.

 

 

Hope this helps.

I work for HP but my posts and replies are my own.

Have a great day!!!

 

Michael. Click on Kudos if you like this post.

 

 

 

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