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‎03-23-2017 08:36 AM

HP Recommended
Product: HP Photosmart 7510

My HP Photosmart 7510 recently started producing vertical black lines on printed and scanned documents sent through the document feeder.  Is there a fix for this?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2017 10:31 AM

HP Recommended

The issue you are seeing is caused by a spec on the thin piece of glass to the left of the main scanner bed.  Clean this area thoroughly and it will resolve the issue.  It may help to shine a bright flashlight from the front of the printer nearly parallel to the glass to highlight the spec.  

 

The following may also help find the spec:  get a peice of blank letter size white paper.  Write "top" and "bottom" on the top and bottom end of the paper, then feed the top end into the ADF and make a copy.  When the copy comes out of the printer take the copy and align the end that says "bottom" face up on the main scanner bed.  Move it to the left against the thin glass.  The spot the line points to will indicate where the cleaning needs to occur.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

1 person found this reply helpful
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6 REPLIES 6

‎03-23-2017 10:31 AM

HP Recommended

The issue you are seeing is caused by a spec on the thin piece of glass to the left of the main scanner bed.  Clean this area thoroughly and it will resolve the issue.  It may help to shine a bright flashlight from the front of the printer nearly parallel to the glass to highlight the spec.  

 

The following may also help find the spec:  get a peice of blank letter size white paper.  Write "top" and "bottom" on the top and bottom end of the paper, then feed the top end into the ADF and make a copy.  When the copy comes out of the printer take the copy and align the end that says "bottom" face up on the main scanner bed.  Move it to the left against the thin glass.  The spot the line points to will indicate where the cleaning needs to occur.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No

‎03-23-2017 10:44 AM

HP Recommended

It worked......Thank you so much for your time!!!

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‎03-23-2017 10:47 AM

HP Recommended

I am glad I could help.  I have seen this personally a couple times over the years.  I am always surprised what a small spec of paper dust or whatever can do to a copy if it happens to be in the wrong place. 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎03-23-2017 10:54 AM

HP Recommended

Now knowing that will certainly prevent me from future frustration, so i appreciate it!

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‎05-11-2017 08:35 AM

HP Recommended

I could SEE the speck that was causing the problem.  Cleaned glass with alcohol swab.  PROBLEM GONE!  Thanks for having this on the forum!!!!!

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‎05-11-2017 11:38 AM

HP Recommended
@Pat-Dacono wrote:

I could SEE the speck that was causing the problem.  Cleaned glass with alcohol swab.  PROBLEM GONE!  Thanks for having this on the forum!!!!!

Glad I could help.  In some cases the spec is not noticable, I have seen cases where folks tried cleaning several times before they found the spec.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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