11-06-2012 08:19 PM
I'm not 100% this woud be the appropriate fourm, but here goes. My power went out for about 3 days and after that my printer just stopped working. I had to redo my entire wireless because even that got messed up. I made everything 100% the same, but now even after uninstalling and reinstalling the printer drives it won't connect to the computer. My computer says quote "Downloading drives" at the point I plug in the USB then it says quote "Driver download failed" if you troubleshoot it tries to download them again and fails.... I went online to HP and tried to download the drivers there and it redid them and still not working... I'm not sure what to do... Any suggestions?
11-07-2012 02:28 PM
OS: Windows 7 64-bit
Router: Linksys WRT54G
and like I said... Everything worked until the power went out... and the printer wasn't surged cuz I made sure to unplug it
11-07-2012 02:45 PM
HP Doctor says I have a driver conflict and that it has derterminded that I'm missing drivers, but how is that possible if I've used the CD and the Website for the driver information?
11-07-2012 05:19 PM
I'd recommend uninstalling the HP software (use the uninstaller in the HP folder), then restarting your PC.
Finally, download and install the latest software for your printer from the "Support & Drivers" link at the top of this page.
I am employed by HP
11-14-2012 11:10 AM
I have done this twice. Everytime I plug in the USB it says "Failed to Download Drivers", but when I use my mothers laptop it'll allow her to talk over the line. It will NOT let her laptop set up the printer on the network. Everytime I use the install CD or the software online I get to that part where it configs the printer and it will not talk.
I don't believe it's my computer because I can talk to other USB devices without any issues at all.
Is there a way to reset the printer or something that would prevent it from talking or even make it lock up?
Should I return it from where I bought it? I would prefer to fix it, but I do need this printer.
11-14-2012 07:59 PM
I am employed by HP