Question
Reply
 
Highlighted
Student
Posts: 1
Member Since: ‎12-26-2013
Message 1 of 2 (369 Views)

Deskjet 3055a prints blank-and-white only

 

Hi,

 

got a new Deskjet 3055a-all-in-one. Installation went smooth, and the printer was immediately recognized by the USB host. Cartridge with black ink was acknowledged after insertion into the printer, Color cartridge wasn't. (Took it out and reinserted it several times since then. Looks good, and no differences to the other cartridge are detectable.

 

However, when I print a test page, it's always black and white only. Any ideas what I might do?

 

Thanks,

 

Jochen

 

Reply
0
Teacher
Posts: 338
Member Since: ‎06-12-2013
Message 2 of 2 (348 Views)

Re: Deskjet 3055a prints blank-and-white only

You could have a defective color cartridge.
Call HP while its under warranty and have them walk you through some trouble shooting steps.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation