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Honor Student
Posts: 2
Member Since: ‎04-01-2009
Message 1 of 6 (999 Views)

Duplex Printing with Deskjet 9800

I Bought a Deskjet 9800 and then ordered the appropriate Duplex UNit.  The duplexunit was working very well until about 2 months ago. However, after my system crashed and had to reinstall Vista Ultimate.  I have tried to go through the configuration process and change the system with the settings that we have the Duplex unit installed but the memory does not retain such instructions. 

How can I solve this problem?

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Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 2 of 6 (992 Views)

Re: Duplex Printing with Deskjet 9800

If you do the change just before you print a document, then change will be applied for that print job only. But if you change the settings by opening your Printers folder, then right clicking on the printer icon and selecting 'Printing Preferences', then the changes made here will be saved as the default settings. Have you tried this?
I am an ex-HP Employee. Currently inactive on the forum.
Honor Student
Posts: 2
Member Since: ‎04-01-2009
Message 3 of 6 (969 Views)

Re: Duplex Printing with Deskjet 9800

I tried what yousuggested but it does not work.  I printed a diagnostic page and it shopws that the duplexer is installed but can't get the printer touse the function except manually.  That is not convenient.  Does anybody have another solution?
Provost
Posts: 27,035
Member Since: ‎11-17-2008
Message 4 of 6 (958 Views)

Re: Duplex Printing with Deskjet 9800

Go to the printers folder, right click on the 9800, Run as Administrator, Properties, (continue), Device Settings, Installable Options, Duplex unit - set to installed, Apply, Security, (allow all appropriate users ability to print, manage printers and manage print queue), Apply, General, Properties, (set appropriate defaults),Apply,  Advanced, Printing Preferences, set appropriate settings, OK.

 

For proper operation of the duplexer you may also need the duplexer patch available as described here.

 

Regards,

Bob Headrick, Microsoft MVP Printing/Imaging

 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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Provost
Posts: 27,035
Member Since: ‎11-17-2008
Message 5 of 6 (55 Views)

Re: Duplex Printing with Deskjet 9800


fleubis wrote:

Great! So now we've got the duplexer working on Windows!

 

Now how do we get the duplexer working on Mac OS ?  The 9800d works fine otherwise.


This thread is more than six years old.  I will move your post to the Mac Printing/Scanning forum.  It would help to know what version of Mac OS you have.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Top Student
Posts: 4
Member Since: ‎11-01-2015
Message 6 of 6 (51 Views)

Re: Duplex Printing with Deskjet 9800

I have MAC OS 10.10.5

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