Duplex checkbox missing in preview window-Not able to print on two sides

[Jim315]

 When  viewing the "preview window" while attempting to print content off the web, a checkbox no longer appears (as it used to) allowing me to choose duplex printing.  I'm forced to print only on 1 side & use double the paper.  Earlier today I believe I did download an "update" from HP

[Dvortex · Accepted solution]

Hello, @Jim315 – Hope you are well 🙂

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

I understand that you are facing issues while printing 2-sided / duplex on your Officejet 6830 printer. I would suggest the steps mentioned below to try and fix the issue:
 

1. Go to Control panel – Devices and printers.
2. Right-click on Officejet 6830 and select “Printing preferences”.
3. Under the Paper/Quality or Layout tab, select the 2-sided / duplex printing option.
4. Apply and save the settings. Now try to print.

If the issue still persists, then the issue could be with the printer drivers and I would recommend installing the updated printer drivers for smooth printer functioning. Here are the steps:
 

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Now click on http://ftp.hp.com/pub/softlib/software12/COL54365/bi-131210-2/OJ6830_Basicx64_73.exe to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
• Now, again change the printing preferences and try to print 2-sided and check.

Those steps should do the trick, let me know the outcome!

Good luck 🙂

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