Envy 5420. cannot change paper size or print photos!

[bartymuvver]

Tried to print a photo from my online album. Removed A4 paper from tray and replaced with photo paper, 102mm x 152mm. Photo came out looking like it had tried to print A4 size! 

There is no way to change size of paper (or photo paper). Tried using Printer Pro which does give you the option to change sizes, only to get message on printer, that the size was not recognised! So frustrating.

[The_Fossette]

Hi @bartymuvver

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you want to know how to change the paper size.

I’d love to help!

Please refer to the below article on how to change the page settings.

http://hp.care/2lhCM7a

For printing photos: http://hp.care/2jn5Dqq

For printing documents: http://hp.care/2lhqJa1

Hope that answers your question and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!