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‎01-17-2017 10:22 AM

HP Recommended
Product: HP Envy 5540
Operating System: Microsoft Windows 7 (64-bit)

My printer keeps printing a settings page before the required document - settings page includes such detail as document name etc.  This is doubling my page count each month for cartridge support.  How do I turn this settings page off.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2017 05:02 PM

HP Recommended

Hello PAMiles,

 

Thanks for showing interest in the HP Support Forums!

 

I see that you want to stop the document information page that is printing out before each document that you send to the printer. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

It sounds like you're printing from MS Word when you experience this problem, is this correct?

 

Please try the steps within this guide to turn off 'Document Properties': An additional page that contains document information is printed in Word

 

If you need further assistance, please let me know. 🙂 

 

I hope you have a great day!

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-18-2017 05:02 PM

HP Recommended

Hello PAMiles,

 

Thanks for showing interest in the HP Support Forums!

 

I see that you want to stop the document information page that is printing out before each document that you send to the printer. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

It sounds like you're printing from MS Word when you experience this problem, is this correct?

 

Please try the steps within this guide to turn off 'Document Properties': An additional page that contains document information is printed in Word

 

If you need further assistance, please let me know. 🙂 

 

I hope you have a great day!

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎01-19-2017 01:17 AM

HP Recommended
Excellent, thank you very much for this, very much appreciated!

Regards

Phil Miles
Was this reply helpful? Yes No

‎01-19-2017 08:36 AM

HP Recommended

Hello PAMile,

 

You're welcome!

 

I hope you have a wonderful day! 🙂 

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No
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