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Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 1 of 4 (57 Views)

Envy is connected to network and computer, but won't print (scanning works)

Product Name: HP Envy 4250
Operating System: Microsoft Windows 7 (64-bit)

I just set up my HP ENVY 4520 all in one inkjet. It is connected to Wifi and to my computer. I know it is connected, because it allows me to wirelessly scan a document from the ENVY to my computer; and it allows me to "Print Info Page" from HPs website. However, when I try to print documents from my computer (including from PDF, Word, a webpage, etc.), it doesn't work. After clicking "print" and selecting the ENVY (network) as the printer, it shows a progress bar, which makes it to 100%, but then nothing happens -- the print job does not appear in the "See What's Printing" folder of the printer software, and nothing prints. Please help me. This is super frustrating.

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Associate Dean
Posts: 7,234
Member Since: ‎01-11-2011
Message 2 of 4 (38 Views)

Re: Envy is connected to network and computer, but won't print (scanning works)

Hi,

Thanks for using the HP Forums.

 

Can you ensure that your OS is updated?

 

Try this self help document:


http://support.hp.com/us-en/document/c04372450

Hope that helps!

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 3 of 4 (28 Views)

Re: Envy is connected to network and computer, but won't print (scanning works)

Thanks, but I followed the instructions up to the point where I was supposed to rename the xpbx... file, but that file doesn't exist on my computer (at least not in the location I was directed to); and now I've already deleted the printers because those were the preliminary steps. This stinks.

Associate Dean
Posts: 7,234
Member Since: ‎01-11-2011
Message 4 of 4 (23 Views)

Re: Envy is connected to network and computer, but won't print (scanning works)

Hi,

Can you try to Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation