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‎11-23-2016 06:20 PM

HP Recommended
Product: Photosmart C-309a Printer

I'm donating my Photosmart C-309a printer. How do I erase the memory? Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2016 06:36 PM

HP Recommended

The Photosmart c309a does not store any scan or print information beyond a power cycle, but it may keep WiFi setup information and Fax log information.  To erase this to the following from the front panel:  tough the Setup icon, Tools, scroll down and select Restore Factory Settings.  This will erase any personal information.  Make sure any memory cards have also been removed from the front memory card slots.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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1 REPLY 1

‎11-23-2016 06:36 PM

HP Recommended

The Photosmart c309a does not store any scan or print information beyond a power cycle, but it may keep WiFi setup information and Fax log information.  To erase this to the following from the front panel:  tough the Setup icon, Tools, scroll down and select Restore Factory Settings.  This will erase any personal information.  Make sure any memory cards have also been removed from the front memory card slots.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No
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