04-23-2012 03:49 PM
Please perform the below steps ....
- Press the On button to turn the all-in-one off.
- Unplug the power cord from the back of the all-in-one.
- Remove all the ink cartridges.
- Wait two minutes.
- Plug the power cord into the back of the all-in-one.
- Press the On button to turn the all-in-one on.
- Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.
If issue still persists, then the printer has to be serviced. You may call HP Tech support (US ) 1-800-474-6836 to check in for printer replacement ( depends on warranty )
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Although I am an HP employee, I am speaking for myself and not for HP.