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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-28-2016 04:32 AM

HP Recommended
Product: Officejet 4650
Operating System: Microsoft Windows 7 (32-bit)

Hello,

I've bought this Officejet 4650 some days ago and in the beginning all seemed to function well. Today, while trying to get a copy, the printer crashed with the error code in subject, 0XB884A686, after one or two minutes. Now the printer does not shutdown in the correct way and when I restart it, the main menu appears for thirty seconds and the the printer crashes again and again. I am not able to find an error code table anywhere. The printer is connected via USB.

 

Waiting for an answer,

Renato

4 REPLIES 4

‎05-29-2016 11:10 AM

HP Recommended

Hey @Renato_35,

 

Welcome to the HP Support Forums!

 

I understand that you are having some issues with an error code on your Officejet 4650 e-All-in-One Printer. I can help you with that.


To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, this document outlines how to troubleshoot error messages on your printer.

 

If after following the above the message still returns, the printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom to discuss options based on your warranty.

 

Please let me know the results after following the above. If you are able to resolve your issue or reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
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‎11-06-2016 04:57 AM

HP Recommended

I have the same problem your above error forum does have the code in it. However, I did plug it into the wall outlet so I hope that works, if not I will be back. I no longer have the box so if I have to return it can I do so without the box?

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‎11-06-2016 05:09 AM

HP Recommended

I meant to say it does not have the code in the error forum

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‎12-18-2016 12:28 AM - edited ‎12-18-2016 12:29 AM

HP Recommended

 

I had this problem and error message too but finally fixed it.

 

Try this first. Unplug the printer's  USB cable from your computer. Restart your computer. Log in to your Administrator account. Plug the printer's USB cord back in. 

 

If that doesn't work follow the steps in this video to update your USB drivers: https://www.youtube.com/watch?v=9nSU3S0atjU. After that follow the same process I described at the beginning (unplug, restart, etc).

 

 

That should be it. 

 

 

Hope this helped

How To Fix USB Ports Not Working or Not Recognized (Windows 11, 10, 8.1, 8, 7...) / Laptop & PC
How To Fix USB Ports Not Working or Not Recognized (Windows 11, 10, 8.1, 8, 7...) / Laptop & PC
youtube.com/watch?v=9nSU3S0atjU
This video shows you how to fix USB ports on laptops and PCs. It works on Windows 11 ,10, 8, 8.1, 7 & Vista. If your USB device is Not Rrecognized or the USB Flash Memory Drive is Not Opening this video is for you.
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