Question
Error processing HP Rewards
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Tutor
Posts: 8
Member Since: ‎12-17-2013
Message 51 of 58 (654 Views)

Re: Error processing HP Rewards

Update - I finally got a case manager, but there is still no investigation or information about the broken rewards program. More promises to get back to me, but the links are still broken and the rewards claim site is still "unavailable".

Regents Professor
Posts: 8,104
Member Since: ‎11-27-2009
Message 52 of 58 (640 Views)

Re: Error processing HP Rewards

Hi lloh7, sorry about the experience you're having. I'll see if I can find out anything today, but I'm not too hopeful as most folks are on Christmas break. I'll be in touch as soon as I hear anything....

Thanks

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
Honor Student
Posts: 2
Member Since: ‎09-12-2013
Message 53 of 58 (581 Views)

Re: Error processing HP Rewards

I am having this problem as well.  What kind of reward is it if no one can collect?

Highlighted
Intern
Posts: 22
Member Since: ‎09-17-2013
Message 54 of 58 (575 Views)

Re: Error processing HP Rewards

[ Edited ]
Apparently HP closed this offer a long time ago, but have never got round to altering their software to remove the rewards offer. Silly - but that' s Hewlett Packard for you. You certainly need a reward for buying their branded cartridges. Apart from being expensive, the printer must use most of the ink up in it's never-ending cleaning cycles. Never had this problem with Brother machines, and they are just as good.
Honor Student
Posts: 1
Member Since: ‎09-16-2014
Message 55 of 58 (413 Views)

Re: Error processing HP Rewards

Has anyone solved the "Redeem your HP Reward!" problem?!!?!? in the last few years?  I have four pop ups that wont go away?

Top Student
Posts: 7
Member Since: ‎08-08-2013
Message 56 of 58 (403 Views)

Re: Error processing HP Rewards

No, it has not been solved.

 

Basically printers are still being sold with software prompting for a defunct rewards program. It is literally impossible to get the rewards to work.

 

So when you get the popup, just decline the rewards. 

 

Strange that a company that had been in business for so many years would have a glitch like this. 

 

Don't bother calling customer service. They'll just be coy and pretend they've never heard of the problem, when a casual review of this forum proves they've been aware for years. They'll ask you to de-install then re-install your printer software, and otherwise completely waste your time. 

 

It's a discontinued program. You should be able to click on "no" for the rewards points.

Intern
Posts: 22
Member Since: ‎09-17-2013
Message 57 of 58 (397 Views)

Re: Error processing HP Rewards

I fully second this comment.  I cannot believe how frequently I am having to buy new cartridges for my HP printer, and yet my Brother printer chugs along quite econonomically - and is several years older.  I will be 'dumping' my HP 7520 when my latest round of cartridges are used up.  The other atraction of the Brother printer is that I can get the cartridges refilled in my village.  Support local industry!  

Tutor
Posts: 3
Member Since: ‎09-17-2013
Message 58 of 58 (112 Views)

"Confirmed" HPE Print job fails to print, not in queue

HPE Print sender gets confirmation - no doc prints, nothing in print History.  E-mail address is correct, doc's within size limit, etc.  HPE Print works for some other senders though....  Suggestions or troubleshooting ideas? Could not find this specific issue in HP database (Sender gets "received" confirmation, but printer/queue empty. ???  Thanks

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