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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-29-2017 10:36 AM

HP Recommended
Product: HP Officejet 410a
Operating System: macOS 10.12 Sierra

I have several unused print cartridges for my printer I would like to exchange. I recently purchased a new HP Officejet 8730 from CDW and don't need these cartridges but would like to exchange for new cartridges for the 8730.

5 REPLIES 5

‎03-29-2017 11:16 AM

HP Recommended

For cartridge exchange of HP cartrdiges unopened and in-warranty see the post here.  [I am not sure this policy is still in place.]


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎03-29-2017 11:33 AM - edited ‎03-29-2017 11:34 AM

HP Recommended

It appears most of the print cartridges I purchased are under warranty. The contact page doesn't seem to recognize the part number. Is there another way to contact support?

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‎03-29-2017 01:26 PM

HP Recommended

I will ask to have the case escalated.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎03-29-2017 01:30 PM

HP Recommended

@diononiz

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎03-30-2017 08:10 AM

HP Recommended

kevin,

          I just responded to the PM and await a response.

 

Thanks again.

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