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First Print blurry
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Top Student
Posts: 3
Member Since: ‎10-13-2012
Message 41 of 42 (36 Views)

Re: First Print blurry

Nugi,

 

So I've been trying to print from my Windows pc and from my Apple devices to see if I can isolate and confirm that it is happening on only one or from both.  

 

So far (at least in the last week) it's only happened when I am printing from iOS devices.  Originally I had reported that it was happening from both but as of yet I have not been able to recreate that - I will keep printing from both and let you know if it happens from my Windows pc.  

 

In the mean time, below is an additional example.  

 

Thanks,

Shelley IMG_0014.JPG

 

 

Intern
Posts: 46
Member Since: ‎01-04-2015
Message 42 of 42 (27 Views)

Re: First Print blurry

Hi Shelley,

Thank you very much for sharing your experience and for uploading your example.

It is good to know that it seems that the probability of the issue happening in iOS devices is higher.

There is HP Expert Day event this coming 22 March. Hopefully we can characterize the issue better to increase the chance of finding the right root cause with more people joining the forum.

Best regards,
Nugi
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