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‎08-27-2016 02:38 AM

HP Recommended
Product: HP Envy 5540
Hi there, my word document which has grey text was printing out fine, haven't changed any settings but the printer is now printing the grey text as green? Black text is printing fine, Any advice? Thanks
1 REPLY 1

‎08-27-2016 09:23 AM

HP Recommended

Gray text and images will typically print with the color cartridge rather then the black cartridge.  Your magenta color is running low, resulting in the print appearing green (cyan and yellow) rather than gray (cyan, magenta and yellow).

 

You can replace the color cartridge, or (perhaps better for your case) go to the driver settings and select "Print in Grayscale" and "Black ink only".  This would force the pritner to use the black cartridge for printing the gray text.


Bob Headrick,  HP Expert

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