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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
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- Re: blank ink not working
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01-10-2013 04:17 PM
the only ink working was blue. then i cleaned it a couple of times and got everything but black. installed new printhead today, thinking that was the problem. put in 4 new cartridges, even though the other 4 still had ink in them (what a waste). black still will not print.
01-10-2013 04:34 PM
01-10-2013 10:07 PM
@TheOldGuy wrote:Soaked the print head in 1.5 " of hot water then ran cleanhead routine. Works great. Thank you Bob
I am glad I could help .
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01-10-2013 10:10 PM
@charlieincc wrote:i have tried everything - new printer head, new ink, the soaking, resetting unit. nothing has worked at all. no black ink printing. this puppy is dead, and it's only 1 year old!
What printer model? Are there any error messages?
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
01-11-2013 10:30 AM
The first error message when i installed the new printer head & tried to align it was 0xc19a0013 "Ink System has failed." Went to HP & found solution. So alignment was finally successful. 2nd error message was yesterday 0k610116ef (or 0h610116ef) cannot find it at HP site. Just very depressed. Printer is only a year old, and now i have to replace it.
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