02-13-2010 11:00 AM
I've searched the HP (and other) boards and haven't found an answer that resolves this issue. A friend of mine recently bought a Dell Inspirion preloaded with Win 7 (64 bit). She has an HP 6940 Deskjet that's about a year old. Anyway, I set up her new system and installed the printer - it went just fine (or so I thought). But nothing will print. If I unplug the USB cable, there's an audible tone that tells me the OS knows I disconnected the device - same thing when I plug it back in. Everything I can check says the device is working properly - and all indicators are that it's "ready". However, when I print something, the document is queued up and instantly gone from the queue...then nothing. I have uninstalled and reinstalled 6 times with no luck in terms of printing - successful install, though - ha!
I printed a report from the printer of its settings and status so I know it will print. For the network status it does say "Offline" - which is odd. I've submitted the issue to HP support and received a couple emails with things to try - nothing has worked yet. I am at a loss as to what to do next. Tell her to buy a new printer I guess. Any and all suggestions would be welcomed - thank you!
02-14-2010 11:30 AM
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