11-02-2009 10:03 PM
Solved! View Solution.
Re: HP 8500 Series 909 Printer Offline
03-25-2011 01:58 PM
If this sounds like your issue:
After installing the product on a network, you turn the computer off, and then on, and the product loses functionality. The product no longer prints and the product icon disappears from the Devices and Printers menu in Windows 7 (64-bit).
Try this fix:
11-03-2009 11:09 PM
Did the HP Customer Participation program get installed when you installed the 8500 printer SW? If so, go ahead and uninstall it.
Next, go and download and run the Network Diagnostic Utility located here. After it starts, select Show Advanced Tools and then Display Detected Wireless Networks. Tell me the names of the networks, the channel number, the Signal Quality and which one is yours. This information will help me tell if you're getting interference from neighboring networks.
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.
11-05-2009 10:31 AM
I did not install the HP Customer Participation program. I downloaded and ran the Network Diagnostic Utility and it sees the printer and everything else in our home connected to the net (and there is no interference as there are no neighboring networks). But the printer still shows itself as offline. The only way to fix it is to remove the printer and reinstall, each and every time it says it's offline.
This is ridiculous. I'm about ready to return the printer to HP and find a wireless printer that will work. I would definitely NOT recommend the HP 8500 to anyone!
11-05-2009 12:33 PM
I am employed by HP
11-06-2009 10:50 AM
I am employed by HP
11-06-2009 11:04 AM
I had a similar problem with my HP C7180 wireless printer. Here is how I solved it:
I use a Netgear router where I have my PC and the printer running on the same wireless LAN. The router normally assigns dynamic IP addresses to all devices on the network. This is the root of the problem as it seems WIN 7 assigns a specific port to the printer tied to the IP address assigned to the printer by the router at the time of the install. This works fine until the router happens to assign a different IP to the printer. At that point WIN 7 doesn't know of the change in the router's IP assignment and thus the printer appear offline.
You can solve the problem by having your router hold a specific IP address for the printer that does not change. To do so try the following:
1. Delete the printer from your PC.
2. Assign a specific IP address to the printer in your router that will not change. Most routers allow this.
3. Re-install the printer using WIN 7. There should be no need to download the HP drivers.
While this is an obvious bug in WIN 7, this workaround should solve the problem. Let me know how it goes.
11-06-2009 07:42 PM
11-07-2009 08:00 PM
This disconnecting issue with the 8500 Wireless has happened three times to me now. I will reset the Linksys router by unplugging it for 5 seconds. After the router resets, the printer comes back online and connects to the network computers. It has worked every time so far. I think this is a firmware issue with either the router or the printer.
A bit of a hassle but hey that's technology sometimes.