12-12-2013 05:54 AM
I am dismayed by the lack of action from HP, I am now irritated, and I want Black Print using my B209a printer. When I purchase a product, I expect it to work properly. I am wasting ink cartridges, paper, and time following the instructions distributed with no satisfactory result. I have read the HP Trouble shooting guide and the Forums, and I still have a printer that does not print documents with Black Ink. I am unwilling to purchase a new printhead based on information in the forum, and I have no desire to 'boil' the existing printhead while hoping for a working printer. Based on the sheer quantity of comments and pleas for assistance, there is clearly a major flaw in the design of this printer. Fix the problem and disclose a viable process to correct the defect. Prove that HP is a business wishing to retain its customer base by showing a modicum of remorse for selling an inferior product. I have neither the time nor the desire to spend more time dealing with this issue. Find a fix for your shoddy product, and show a little concern for your customers.
12-12-2013 06:11 AM
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12-13-2013 02:49 AM
Sorry to hear about this. Is the printer still within warranty by any chance? I presume you've already checked the vent area on the cartridge?
Black not printing
When not using the printer, do you leave it on standby or switch it off on the Power button? If you plug it out at the wall, the Printhead doesn't get capped properly which can cause it to clog with dried ink.
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