• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-22-2015 09:05 AM

HP Recommended

I am now getting this error " ! print cartridges "  "Refer to Printer documentation"

 

The cartiges were all working fine, in the middle of printing out a document, I removed the remaining papaer from the tray so the job would not comnplete   ( it was many pages and had started printing in the wrong orientation - so tried to avoid undu waste).

I powered off and on and the error started.

I have tried the power removed a few times now.

I have tried removing the cartiges, power remove, adding cartiges and when the printer requests them - (in either order) and error returns.

 

any further help mush appreciated.

Was this reply helpful? Yes No

‎05-22-2016 09:45 AM

HP Recommended

I read this post and noticed that whilst people tried to help and gave guesses, no one actually gave the solution. Hate that, don't you? So, I had this problem pop up this weekend. I have for the past 5 years (and this printer all in one is OVER 10 years old), I have been using HP ink AND Tesco branded ink. If the HP was out of stock, I knew that the HP 350 and 351 version would work. UNTIL THIS WEEKEND. 

I too, have gotten this error and having searched and searched, my ONLY conclusion was that my printer finally said nope, I am done with this Tesco ink and threw its dummy out of the pram. Its a shame that HP its self can't tell you that PRINTER ERRO REFER TO PRINTER DOCUMNATION actually means "hey you cheap skate, we really would rather you spend £15 more on the same quality of ink but we are fixing it so that you when you do try to use 'generic' ink, your printer will cease to function but we won't put this error in the manal or put it online for you to find."

 

SO HERE IT IS FOLKS.  You have to stop using the non-HP inks and go back to spending a fortune on the genuine HP ink. As soon as I bought the HP 350 and replaced the Tesco brand, my printer all in one was a happy bunny again.

Was this reply helpful? Yes No

‎01-13-2017 12:59 PM

HP Recommended

 

 

 

This link didn't have any usable info http://goo.gl/AgIDfD it sent me here http://support.hp.com/us-en

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.