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Top Student
Posts: 7
Member Since: ‎05-05-2013
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HP CM6040,printing process hangs intermittently : "Freeze"

Greetings everyone, After 5 or 10 printings,the printer(HP CM6040) stops(freeze),paper is jammed. To perform the next printing,i must reboot the printer. Please advice .Thanks

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Re: HP CM6040,printing process hangs intermittently : "Freeze"

Sounds like any other ordinary jam.  Best thing you can do is take a closer look at that area and see if anything is unusual.

 

If you would like more specific steps then please share more information about the jam error message or the general area on the printer thinks there is a problem.  Chances are a roller is slipping and needs to be replaced with a roller kit. 

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Associate Professor
Posts: 1,563
Member Since: ‎07-08-2011
Message 2 of 3 (411 Views)

Re: HP CM6040,printing process hangs intermittently : "Freeze"

Sounds like any other ordinary jam.  Best thing you can do is take a closer look at that area and see if anything is unusual.

 

If you would like more specific steps then please share more information about the jam error message or the general area on the printer thinks there is a problem.  Chances are a roller is slipping and needs to be replaced with a roller kit. 


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Top Student
Posts: 7
Member Since: ‎05-05-2013
Message 3 of 3 (374 Views)

Re: HP CM6040,printing process hangs intermittently : "Freeze"

Apologise for the late reply.
Thanks.
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