12-22-2013 10:24 PM - edited 12-22-2013 10:33 PM
I have set up the printer I just got with the CD it came with and it connected to my network wirelessly and it picks it up just fine, however when I go to print anything from my computer it says that could not start printer. Please check your printer configuration. I used the HP Print and Scan Doctor and disabled my firewall, made sure I have all the latest drivers, and I even uninstalled everything and reinstalled it and it sitll does not work. The printer will print a document internally, just not anything I send to it from my computer or even my phone. How do I fix this?
Also the scan doctor says everything is working fine, but it just won't actually even print a test page. And the ip for the printer is correct because I can go into the settings by typing it into the browser.
01-03-2014 08:30 AM
I understand you can access the embedded web server with the IP address but it still won't print from the computer.
If you are using more then one router make sure you are connected to the main router.
Find out what the computer's IP address is.
Go to start, type in run, enter, type cmd
Check the computers IP address.
The first 3 sets of numbers should match the first 3 sets of numbers on the printers IP address to be on the same network.
Try and ping the printer.
From the same window type ping IP address of printer. (space in between ping and the IP)
Do you get any replies back?
Power cycle the computer, printer and router.
Try and print now.
I have included a document to follow the steps starting at Solution four: Check the print driver and the port.
If you require further assistance please provide the following so I can assist you better.
What Windows operating system are you using?
Here is a document to check your operating system for Windows.
Did the first 3 sets of the IP address match?
Did you get any replies back when you pinged the printer?
What is the port checked on? (should be TCP/IP)
I work on behalf of HP
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06-09-2014 11:26 PM
Somebody please help me I have had my HP deskjet printer for 3 months and I cannot still get it to work. I feel like taking it to the nearest landfill and bin it. I have tried to upload the software from the CD supplied it never loads it. I have a kindle HD7 and a HTC Desire x smartphone they won't print nothing from them. I have got the printers wireless network on tablet but every time it fails. As I am virtually housebound my options are limited and I really need to print documents which are very important to me. I am not really up to all this computer jargon so that doesn't help. I wish I could phone a HUMAN BEING instead of a bloody machine. Can anybody talk me through it, or send me the details in plain English not all these numbers, emails etc. Help me PLEASE it's driving me mad
07-28-2014 03:25 AM
You have my deepest sympathy, but I cannot help you. I too am a victim of the same thing. Box shifters will sell you a box, and that's the last human contact you will ever have in relation to the product. If it doesn't work, you are right, landfill is the best option. Companies DON'T give a **bleep**. That's why they never publish anything that may cause customers to actually contact them.
07-29-2014 10:00 AM
Welcome to the HP Support Forums. I see that you would like to speak to a live person about connecting Deskjet 2540 printer so you can print from your Kindle and HTC mobile phone.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Welcome to the HP Support Forums. I gather that you would like to learn how to find the IP address of your Deskjet 2540 printer.
Please follow the steps in Printing a Network Configuration Page. It will list your printer’s IP address.
Please let me know how it goes.
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I work on behalf of HP
08-01-2014 11:38 AM
Welcome to the HP Forums!
Please see my co-worker's post, Missing or partial print issues on Windows 8 / 8.1, as this might apply to your printing problem!
Hope this helps you, and have a great day!
I work on behalf of HP
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