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‎04-19-2016 12:21 PM

HP Recommended
Product: HP Deskjet 2540

Hi,

 

When I try to print documents on my printer, it keeps deleting the documents from the print queue before they print. When I check the status it goes from 'spooling' to 'printing' and then 'deleting' without me doing anything. I have printed things earlier today, and it was fine but not any more. Please help!

 

Thanks.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2016 08:34 AM

HP Recommended

Hi @HHana,

 

Thank you for joining the HP Forums! 

 

I read your post on how your HP Deskjet 2540 is deleting your print jobs. And, I am happy to look into this for you! 

 

Some questions for you:

 

 

In the meantime, if you are using Windows, please try our HP Print and Scan Doctor, and let me know the outcome! 

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Thank you for posting, and hope to hear from you soon! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

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3 REPLIES 3

‎04-20-2016 08:34 AM

HP Recommended

Hi @HHana,

 

Thank you for joining the HP Forums! 

 

I read your post on how your HP Deskjet 2540 is deleting your print jobs. And, I am happy to look into this for you! 

 

Some questions for you:

 

 

In the meantime, if you are using Windows, please try our HP Print and Scan Doctor, and let me know the outcome! 

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Thank you for posting, and hope to hear from you soon! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎04-20-2016 08:52 AM

HP Recommended

Hi again,

 

I used the scan and fix tool on the HP website and downloaded some new software, turned my laptop and printer on and off again a few times and it seems to be sorted for now!

 

But thank you!

Was this reply helpful? Yes No

‎05-18-2016 10:40 AM

HP Recommended

@HHana

 

Glad to hear you're back in business!

 

🙂

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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